How Long Will It Take to Receive My Order?

At VELVET VOGUE, we prioritize delivering your order swiftly and securely. Below is a detailed breakdown of our delivery options for the UK, Germany, Switzerland, Sweden, and the Netherlands.

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We aim to provide fast, reliable, and affordable shipping to ensure your Velvet Vogue purchases reach you promptly and securely. Below are the details of our shipping services, including pricing and delivery times by country:

Germany

• Carrier:
• DPD: €4.99  (4-6 Days)

Switzerland

• Carrier:
• DPD: CHF 10.99 (4-6 Days)

Sweden

• Carrier:
• FedEx: kr130.00 (4-6 Days)

Netherlands

• Carriers:
  • DPD: €5.99 (4-6 Days)
  • UPS: €7.99 (3-5 Days)

United Kingdom (UK)

• Carriers:
  
  • DPD: £4.99 (Next Day Delivery)
  • Royal Mail: £3.95 (Next Day, 24-Hour Tracked)
    

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Free Delivery on Orders Over £120

We’re delighted to offer free delivery on all orders above £120, no matter where you are. It’s our way of thanking you for choosing Velvet Vogue!

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Why Choose Us?

• Affordable Rates: Competitive pricing tailored to meet your needs.
• Reliable Delivery: Trusted carriers ensure safe and timely delivery.
• Clear Options: Multiple carriers to suit your preferences.
• Transparent Tracking: Stay informed with up-to-date tracking for your peace of mind

Rest of the World:

At this time, we do not deliver outside of the selected countries listed above. Our decision to focus exclusively on the UK, Germany, Switzerland, Sweden, and the Netherlands was made with deep intention. We believe in building a special bond with the communities in these regions, creating an intimate and exclusive experience that makes our customers feel truly valued.

By keeping our delivery to a select group of countries, we can offer an elevated level of service and quality that reflects the heart of VELVET VOGUE—luxury, attention to detail, and an unmatched commitment to the best materials. We are giving those in these few chosen nations the opportunity to be the first to experience what we stand for, and to be part of a movement that is still rare, still exclusive, and still personal.

For those outside these countries, we appreciate your patience as we carefully expand. We believe that luxury is about quality, not quantity, and we want to ensure that when we do expand, we bring that same dedication to every new customer.

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Order Dispatch Time:
We aim to dispatch all orders within 1-2 business days. However, during peak periods such as holidays or sales, dispatch times may be longer. We will keep you informed of any delays.

For any further questions or assistance, please contact us. We’re here to ensure a smooth and timely delivery experience!

At VELVET VOGUE, we want you to be completely satisfied with your purchase. If you need to return an item, please follow these simple steps:

Return Process:

1. Initiate the Return:

   • Contact our customer service team at info@velvetvogueclo.com within 14 days of receiving your order to request a return authorization.
   • Please provide your order number, the item(s) you wish to return, and the reason for the return.

2. Prepare Your Return:

   • Ensure that the item is unused, unworn, and in its original packaging with all tags attached.
   • Include a copy of your order confirmation or packing slip inside the return package.

3. Package the Item:

   • Carefully pack the item to prevent damage during shipping.
   • Seal the package securely.

4. Ship the Item:

   • Return the package to the address provided by our customer service team. You will be responsible for the return shipping costs unless the item is defective or incorrect.

5. Track Your Return:

   • If possible, obtain a tracking number for your return shipment to monitor its progress.

6. Refund Processing:

   • Once we receive and inspect the returned item, we will process your refund within 10 business days. The refund will be issued to the original payment method.

Important Notes:

• Items that are damaged, worn, or altered may not be eligible for a refund.
• For hygienic reasons, certain items (e.g., undergarments) may not be eligible for return. Please check our return policy for specific details.

If you have any questions or need further assistance regarding the return process, please don't hesitate to contact us at info@velvetvogueclo.com We're here to help ensure a smooth return experience!

All orders from VELVET VOGUE are shipped directly from the UK. Our central distribution hub ensures that your items are carefully packed and dispatched to reach you as quickly as possible. Whether you're in the UK, Germany, Switzerland, Sweden, or the Netherlands, we pride ourselves on providing reliable and efficient shipping services from our UK location.

For any further questions or assistance regarding shipping, please feel free to contact us at info@velvetvogue.com We're here to help!

At VELVET VOGUE, we partner with trusted carriers to ensure your order arrives safely and promptly.

Our Trusted Shipping Partners

• Germany: Delivered by DPD, a carrier known for its fast, secure, and reliable service across Europe.
• Switzerland: We trust DPD for their proven track record in ensuring on-time deliveries with precision and care.
• Sweden: Your orders are handled by FedEx, a global leader in safe and efficient shipping solutions.
• Netherlands: We work with both DPD and UPS, companies known for their dedication to reliability and innovation in logistics.
• United Kingdom (UK): For your convenience, we offer DHL, DPD, Royal Mail, and FedEx—each renowned for their security, speed, and excellent customer service.

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Why These Carriers?

• Reliability You Can Count On: Every carrier we use has been carefully chosen for their consistent performance and reliability.
• Safe & Secure Deliveries: Your order is always handled with care, ensuring it reaches you in perfect condition.
• Tracking & Transparency: These carriers provide up-to-date tracking services, so you’re always informed about the progress of your delivery.
• Customer-Centric Approach: Our shipping partners share our commitment to excellent service, ensuring your satisfaction at every step.

We understand how much your Velvet Vogue purchases mean to you, and we are dedicated to making sure they are delivered safely, securely, and on time, every time.

Your trust matters to us—because Velvet Vogue is more than just a brand, it’s an experience.

If you have any further questions or need assistance regarding our shipping carriers, feel free to reach out to us at info@velvetvogue.com We’re here to help!